• Hiring for Help Desk Jobs in Hyderabad,India - 23825098

  • Vupadhi

Job Description:

Position Help Desk

Experience 2 to 3 yrs

No of Positions 4

Qualification Any bright intelligent Science Graduate / MBA/ MCA/ BTech


1 People management/ Call management/ Telephone Etiquette, Mail Etiquette Tech savvy with Computers, MS office suite, Knowledge of Hyderabad Geography, Multilingual with good communication and listening skills Full knowledge of Hindi and Telugu

2 Age group 22 to 30 years of age

3 Preferably Local candidates

4 Preferably experienced people who have worked in BPO/ Call center operations dealing with Government, B2B or B2C domains / citizen services / Helplines etc

5 Managing issues received in MRTS and assign them to Maintenance Team

6 Coordinates with Maintenance Team and Updates the status of issues in MRTS & inform user

7 Attend to calls received on Tech Support Number

8 Resolving issues through remote desktop sharing or through phone

9 Logs all calls & mail issues reported by various stakeholders in MeeSeva Request Tracking System (MRTS)

10 Updation of digital signatures of department users

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 14th Apr 2020

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