• Hiring for Air Ticketing & cabin crew Kolkata Airport Jobs in Haldia,India - 23778724

  • FREELANCER DHULADEV RAGHVENDRA AGLAVE Hiring For Indigo Airline
  • Save Job
  • 0 - 4 Years
  • Posted : above 1 month

Job Description:

INDIGO AIRLINES

CONTACT - MR ROHIT SHARMA

CONTECT NO - 9873074493

We are Hiring for Air Ticketing,Ground Staff & Cabin Crew

Education & Skills Required

Candidate (both freshers and experienced) with good communication skills require
Candidate should be time flexible

Education The only preliminary education for an airline ticketing agent is a high school diploma Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analise statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industrys developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise

Experience

Extensive customer service experience in a some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing executive Basic computer and typing skills are also needed navigate the ticketing system

REQUIREMENTS

Airline ticketing officers handle ticket sales for airlines at airports They are often the first person to greet a customer who enters the airport Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards Airlines often issue employees uniforms and badges for security purposes Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Considerations

Airline ticketing executive must be able to work varying shifts since airline ticket facilities are 24-hour businesses You

Fresher and Experience Both Can Also Apply

For further information -

CONTECT - MRROHIT SHARMA

CONTECT NO 9873074493

Profile Summary:

Employment Type : Full Time
Industry : Aviation / Airline
Salary : Rs 2.5 - 4.0 Lakh/Yr
Deadline : 08th Apr 2020

Key Skills:

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status