• Hinduja Global Solutions - Deputy Manager - ODPM - Training/Behavioral Training/Soft Skill/Leadership Training Jobs in Bangalore,India

  • HGS
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Deputy Manager- ODPM(Behavioral Training /Soft Skill Training)- L&D

1 Primary responsibilities (pl provide a detailed description)

a Customer related

- Help improve and build the Organization Development & Performance Management culture and vision in the process

- Develop/implement training programs for BPM personnel within the Process

- Serve as an effective business partner to the OD &PM Team, supporting the development, implementation and delivery of Learning Solutions

- Manage level1 and 2 training programs and the learning experience for learners for the process

- Support development programs

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team

b Financials related

- Manage Learning programs within the budget allocated

- Provide cost-efficient solutions

c People related

- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching

- Mentor and guide Senior executive trainers ensuring that they get upskilled and can demonstrate skills in their positions and provide excellent training with long-term positive results

- Conduct Level 1 and 2 training sessions

d Process related

- Develop evaluation and validation instruments to collect and interpret data, assessing operation training needs and training program effectiveness

- Identify skill and knowledge requirements for Processes through TNIs

- Ensure that feedback programs provide Agents/Advisors with guidance to rectify problems

- Establish contacts to gain knowledge and provide support in the development of training material when needed and appropriate

- Actively pursue self-improvement opportunities

2 Secondary responsibilities (if any)

a Customer related / b Financial related / c People related / d Process related

Knowledge

- Knowledge of Adult Learning principles

- Expertise in TNA processes

- Knowledgeable in various Learning Practices practiced within the industry

- Knowledge in Leadership & Behavioral Concepts

- Basic understanding of Content Development

- Strong background in Customer Service industry (call center preferred, but not essential)

- Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems

- Excellent Team Manager

- Good judgment and the ability to express thoughts clearly and simply

Skills

- Strong understanding of computer basics (Windows, Excel, Word, Email and Internet)

- Background in MCP - minimum 2000 and/or Windows XP and 2003 and above

- Proven client relationship skills

- Well developed consultancy skills

- Delivering and facilitating learning and development interventions

- Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials

- Ability to design and evaluate learning material - create a facilitators guide and participants material to support technical programs

- Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment

- Results driven to achieve key objectives at a corporate and site level

- A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions

- Excellent interpersonal, organization and time management skills

- Excellent listening, oral, and written communication skills

- Exemplary facilitation and platform skills Excellent training and organizational development skills

- Superior interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals

- Demonstrates an understanding of adult learning theories

- Ability to develop original training content as well as modify and incorporate off-the-shelf materials for HGS specific needs

- Ability to support, motivate and inspire a team

- Capability of handling mature audience (Managers and above) from various functions and diverse business situations and problems

Attitude

- High level of enthusiasm and ability to engage a group of individuals

- Positive outlook towards challenges and problem-solving

- Self driven and Assertive

- Enthusiasm, drive, flexibility and creativity at work

Experience (years) Minimum 4 years in Training with at least 2 years in Behavioral and Leadership Training

Certifications (Technical / Non-technical), if any

Applicable Training and Development qualifications strongly preferred

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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