• Helpdesk Advisor - Mac@IBM Help Desk Jobs in United States Of America - 25671944

  • IBM India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Introduction
At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible To lead in this new era of technology and solve some of the worlds most challenging problems

Your Role and Responsibilities

Location Onsite Austin, TX

As part of the exciting Apple Alliance, MacBooks and iPads are growing in use among IBMers Were looking for passionate, talented candidates to lead and support this transformation Youre a creative problem solver and take pride in the service you deliver You can determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller Candidate will be comfortable in technical environments and analyze complex multi-system issues Customer Satisfaction is key to how you work, delivering that experience in a first call resolution is the goal Sometimes youll need to reach out to colleagues to help achieve a resolution but youll maintain that first contact point relationship until the customer is delighted

Be it a hardware or software issue, youll establish yourself as an expert who clients can trust and youll be a regular resolver in our MacIBM Social Support Forums As one of the first to join this exciting new team, were looking for you to set the positive standard from the start, helping to build a new group who are friendly and really listen to the IBMers who call and become the champion of their experience

Ideal candidate will have
* Professional troubleshooting experience
* Experience in successfully interacting with customers
* Customer experience and service focus
* Active listener with flexibility to modify approach according to others
* Mac & iOS experience professionally and/or personally
* Ability to multi-task numerous applications
* Portuguese language fluency

TheTeam
The MacIBM Help Desk serves more than 400,000 internal customers across the globe The team you will work on covers North America, Canada and Latin America Were part of a three-pronged approach to happier, more productive, self-sufficient IBMers Join our team of pioneers, implementing new devices, systems and support to enable our colleagues

IBM will not be providing visa sponsorship for these positions now or in the future Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship

CIODEM20

Required Technical and Professional Expertise
At least 1 year experience in customer interactions
At least 1 year experience in professional troubleshooting expertise

Preferred Technical and Professional Expertise
2 to 5 plus years in customer service, technical support or help desk
Experience supporting Apple hardware, software, OSX and IOS
Prefer candidates with Spanish, Portuguese, French or Japanese language fluency

About Business Unit
The Office of the Chief Information Officer (CIO) owns IBMs IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day Put simply, our mission is to create a productive environment for IBMs 365,000 worldwide employees Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details CountryUS
StateTEXAS
CityAUSTIN
CategoryTechnical Specialist
Required EducationHigh School Diploma/GED
Position TypeProfessional
Employment TypeFull-Time
Contract TypeRegular
Req ID286424BR
LocationAUSTIN, TX US

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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