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  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Job Description

Answering incoming calls seeking information

Resolving queries through emails

Escalation of queries / grievances, if required

Preparation of MIS / Invigilation job, if and when needed

Must be well versed with handling issues related to online software that are used by the target user groups

Responsible for supporting the Service Desk Tickets with reference to the software being used by the user groups

Receives and responds to customer problems, issues, and requests

Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents

Provides first level support for resolution of customer incidents

Combines demonstrated technical skills with exceptional customer service in daily responsibilities

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc)

Working knowledge of internet email application eg Microsoft Outlook etc

End User Support

Spoken & Written English, Good Communication

Active & responsive

Capable of providing Level- 1 support on Telephone

Six day working
,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 15th Apr 2020

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