• Help Desk Supervisor Jobs in Hyderabad,India - 25669022

  • Motif India Infotech Pvt Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Help Desk Supervisor

When everythings connected, how we connect is everything and wed like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Help Desk Supervisor

At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business We were founded on one guiding principle customer experiences that are simple, inspired, and more human deliver lasting value for everyone Your role brings that principle to life

TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where youll have the opportunity to get in on the groundfloor of this expansion

As a technologist, we know youre in high demand And we know its important you find the right fit for your future Have ideas you want to contribute Were listening Looking for exposure to different clients, different technologies Its what we do Want to make an impact on the future Were innovating every day Teamwork key Youll have the opportunity to work on global projects with a knowledge-thirsty, international team Join our inclusive IT team and youll help create meaningful employee experiences that drive memorable customer experiences

What youll be doing

Youll provide incident management and problem management solutions and help drive change to the existing incident management process

Using a consistent and pragmatic approach you will be responsible for ensuring resources are following our standard operating procedures and process flows, create efficiencies, while managing tactical and technical resources

Follow as well as modify if necessary, our incident and problem management policies, processes and procedures utilizing ITIL process framework to reduce adverse impacts of incidents and to prevent recurrence of incidents

Develop, conduct and perform detailed analysis to identify trends and root cause using our internal ticketing system

Perform call reviews and develop plans to further development

Negotiate and prioritize work incidents [urgency vs impact]

Drive and manage interactions with key primary vendors

What youll need to be successful

Incident Management and Problem Management experience operating under the ITIL framework process

Experience with CRM applications

Exceptional client interfacing skills

Experience managing and mentoring tactical and technical resources

Strong experience performing trend analysis and providing reporting metrics and data to show root cause

Prior experience generating Standard Operating Procedures and Process Flows

Call Center Operations Management experience is preferred

TTEC Values

Lead Everyday Do the Right Thing Reach for Amazing Seek First to Understand Act as One Live life Passionately

Learn more about our business at TTECcom or our culture at TTECjobscom #ExperienceTTEC

Primary Location India-Andhra Pradesh-Hyderabad

Job Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 14th Jul 2020

Key Skills:

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