• Help Desk Agent with Clearance Jobs in United States Of America

  • Unisys
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Secure your tomorrow with Unisys A great place to learn and grow your career! At Unisys, every associate makes a difference Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams You are part of a team that drives change and delivers results on a daily basis Our success is a direct result of our people

Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions Serving as the initial point of contact, you will gather and analyze information about the users issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues

This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship Unisys also offers Medical, Dental, Vision and 401K benefits from day ONE for all full time employees Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities)

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customers computer
Troubleshoot network connectivity issues, working with remote employees on a corporate network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate with the objective of retaining customers and clients business
Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate

Key Requirements

High School Diploma or equivalent required
Previous computer technical support preferred
Must be able to obtain and maintain a Secret level government security clearance
Must be able to obtain one of the following COMPTIA certifications A

Understanding of Active Directory to unlock and reset passwords
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Proficient with troubleshooting all Windows Operating systems
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customers issues

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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