• Healthians - General Manager - BPO Sales Jobs in Gurgaon,India

  • Healthians
  • Save Job
  • 14 - 18 Years
  • Posted : 23 days ago

Job Description:

Healthianscom (Expedient Healthcare Marketing Pvt Ltd)

Healthianscom (Trusted by Yuvraj Singh and established in 2015) is Indias largest health test home service, creating a new benchmark for very high quality and honest prices in diagnostics Technology-led the on-demand business is miles ahead of the competition and is disrupting the industry with innovative solutions Healthians is growing at a scorching pace and doubling the business every 2-3 months Now present in more 30 cities, it serves more than 5 lac customers PAN-India

Roles and Responsibilities

- Responsible for End to End call center Operations & strategic decision making Provide strategic leadership to the captive contact center

- Responsible for strategic goal setting for call center operations/ sales team, project budgets, P&L, profitability and return on investment

- Responsible to look after call center operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system

- Prepare teams performance reports by collecting, analyzing, and summarizing data, analytics, and forecasting

- Develop & enhance Sales across all channels (Inbound and outbound calls)

- Conduct a strategic review of performance on a regular basis to determine whether the team is meeting its short-and long-term objectives and contributing to the growth of the organization

Desired Candidate Profile

- Over 14 years of experience working in a similar role with a BPO/ Contact Centre/ e-commerce organization

- Must have Call center Operations (Sales) voice process experience

- Scale up the process and put structure to entire sales and related processes

- Strong Operations Management Experience with a large span of control

- Strong Process Orientation with a very good understanding of Sales and Proven track record of managing large teams

- Ability to operate in a fast-paced and mitigates risks

- An ideal candidate would have a very strong customer focus and would work towards improving operational efficiency to ensure customer delight

- Strong vision with interpersonal skills such as leadership, communication, persuasion, motivation, loyalty, and openness

- Must be a professional of unquestionable integrity, credibility, and character

- Excellent communication skills (English Language)

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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