• Head of Midrange Service Operations Jobs in Pune,India - 23779817

  • SteelMint
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

The Head of Service Operations works as part of a global team who are collectively accountable for the delivery of all support services offered by Midrange Operations Production Operations IT Command and Control centre , providing , Event Management , Incident Management , Problem Management , Change Management and Batch Processing Management to underpin Technology managed infrastructure (HPNS , AS400 and VMS) and applications

Elements HR Services Pvt Ltd Connecting Talent with Opportunity AddThis Utility Frame

Your Role

Delivery of Midrange Products and Utilities including MQ , Multibatch and Connect Direct / NDM The implementation of simple and moderately complex changes Lead and drive solutions / procedures that meets the requirements and are compliant to Standards Support Junior Team members on advising and recommending complex technical issues Maintain or enhance systems infrastructure components and services to ensure that infrastructure is in vendor supported and standards compliant state

React quickly and as necessary to systems errors and service problems to minimize downtime and restore service Attend incident resolution calls and be able to clearly articulate basic technical issues as seen on the systems , understand the actions required , perform the actions and then report back on the outcomes

identification of root cause and implementation of permanent fix The team is operating a follow the sun support model , but there is a requirement to operate as part of an out of hours callout rota at the weekend delivering both planned change activity and / or resolving high severity incidents across the Midrange Estate

Be on Management Escalation rota

Essential Skills

Proficiency in Tandem Infrastructure Platform Proficiency in doing Disaster Recovery on Tandem Proficient knowledge in TACL Scripting , Tandem utilities (Spooler , Peruse , FUP , SCF , DSAP / DCOM , Batchcom) , Teamtalk or any other emulator

Strong knowledge of TMF , RDF , Pathway , MQ (On Tandem) , Connect Direct or NDM (On Tandem) Networking and Communications Examples TCP / IP Operating Systems Guardian , OSS Scheduling Toolset preferably Multibatch & Event Timer Encryption Toolsets preferably Comforte

Desirable Skills

A good understanding of Exposure to Base24 or ATLAS software,

Profile Summary:

Employment Type : Full Time
Industry : KPO / Analytics
Salary : Not Disclosed
Deadline : 08th Apr 2020

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