• Head - IT Operations & Service Assurance Jobs in Mumbai,India

  • Artha Infotech
  • Save Job
  • 15 - 20 Years
  • Posted : 30 days ago

Job Description:

Head - IT Operations & Service Assurance

JOB DESCRIPTION

- Assist in right technology selection for strategic initiatives, Infrastructure evaluation & procurement, vendor evaluation, technology budget forecasting, IT service delivery - in cooperation with Enterprise Architecture

Manage 24x7 Datacentre Operations

- 02 Co-located Datacentres, serving Pan India locations and primarily across sixteen business locations, operations of business applications like CCI EWF, PPI, CMS, Private Cloud, E-paper Operations, Management & uptime of SAP landscape - to serve users across 18+ group companies

- Enhancing Productivity/User Experience by introduction new tools or process changes in Service Assurance & Operations Ensure service assurance for business impact services from IT operational systems

- Setting up of Operations across Business Apps specific Infrastructure, Collaboration tools, SAP Administration & EPaper Operations to deliver 995% uptimes

- Managing the Information Security related projects roll-out, ISO certification and operational activity in close cooperation with CISO

- Defining and following best practices guidelines in Datacentres and Server Rooms in safety and fire prevention related compliances

- Standards SoPs establishment and adherence for Central Operations that provides high standards of Service Assurance 24x7 for business conducts across BCCL

- Delivery of Projects in the stipulated timelines as per business requirement; Leading Digital Transformation Initiatives - Private Cloud, SAP HANA, EPaper - Print Digital Print Initiative

- Close collaboration with cross department collaboration to be maintained - including Enterprise Architecture, Business Engagement, PMO and User Experience teams

- Managing the partner vendor landscape involved in central IT operations

Educational Qualification

- A Bachelors degree in computer science or a qualification in a related subject

- A Masters degree in business administration is desirable

Relevant Experience

- 15+ Years of Experience in Infrastructure & Datacentre Management and Operations in a large enterprise setup with 24x7 operations outlook

- Change management and business process experience with a proven track record of driving large-scale change programs

- Experience of managing a team and partners

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 21st Mar 2020

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