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  • 20 - 23 Years
  • Posted : 24 days ago

Job Description:

Head - India Payment Operations Job ID 911107 | Amazon Pay(India) Private Lmtd

Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world with over $100 billion revenue Through our entrepreneurial and innovative culture, Amazon has also developed new technologies and products ( Kindle , Alexa, Fire TV etc) and enterprise services (like Amazon Web Services) Amazon is now trying to build the largest and most innovative Digital Payments solution in the world that is reliable, convenient and rewarding We are looking at someone who wants to be a part of this journey and is excited to come and work with us in Amazon Pay India

The Role
Build an operations setup which scales to hundreds of partners, millions of customers and merchants and billions of transactions
Design and scale Amazon Pay Backend Operations across business lines, payment instruments and products
Leverage technology as well as internal (and external when needed) product solutions to achieve this scale through automation and defect elimination
Manage customer and merchant on-boarding operations including KYC operations for Amazon Pay and partners nationally
Manage financial and transactional reconciliation for regulated accounts in Amazon
Manage query and issue resolution across customers, merchants, partners as well as chargebacks
Manage partner evaluation, on-boarding, commercial negotiations, service levels
Monitor 24x7 payment success rates across banks, partners and merchants and continually improve the same through operational initiatives
Drive continuous improvement programs to keep raising the bar of customer experience and efficiency
Manage cross functional stakeholders across Tech, Product, Business, Risk, Compliance, Legal
Manage external stakeholders across Banks, processors and Networks

BASIC QUALIFICATIONS 13 years of experience in managing large teams with geographically distributed
MBA from a Premier institute / Chartered accountant
Experience in on-boarding and management of external agencies
Demonstrated ability to engage and influence diverse teams without authority
Hands-on experience developing and driving programs or projects with tight schedules and multiple dependencies
Prior experience of working with technology teams on design and instrumentation of technology solutions
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
Understanding of operational risk and an ability to develop solutions mitigating the same
Good communication and interpersonal skills

PREFERRED QUALIFICATIONS Basic understanding of financial accounting
Experience in dealing with reengineering (Six Sigma)

Job details

Bangalore, India

Amazon Live

Project/Programme/Product Management--NON-TECH

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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