• Head , Desktop , Mobile & Print Services Jobs in Chennai,India - 25351093

  • Standard Chartered Bank Ltd
  • Save Job
  • 15 - 18 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Provide service leadership across all regions and customers to ensure consistency of service and product use and ensure standards are defined and maintained
Manage a global team operating out of multiple locations inc Singapore, Chennai, Bangalore, Kula Lumpur to name a few This will include over sight of teams that manage Physical PC and VDI services
Corporate and BYOD mobile services
Global print services (client and server)
Desktop Platfom (inc operating system, authentication, security baseline, core productivity applications & browser)
Desktop and Mobile Application Delivery and management platfoms
Desktop, Mobile and Print endpoint management (inc patch)
Desktop, Mobile and Print telemetry systems (for proactive and reactive service management)

Know Your Customer - Manage senior stakeholder relationships across all regions, countries and business functions Understand their challenges and requirments Keep them appraised of service performance, roadmaps and transformational change
Ensure Customer centricity is at the heart of the departments activity
Service roadmaps are defined and illustrate alignment to both strategy and transformation investment
Services are architected, designed, engineered and delivered in a way that they are stable, resilient (inc appropriate business continuity support), secure by design and easy to consume (with a heavy emphasis on self service)
TCO for all services is defined, accurate and communicated Stakeholders to be aware of service consumption levels and costs (as well as trajectory) Constantly seek opportunity to optimise service costs with out degrading quality or service
Closely manage strategic vendor partnerships, ensure alignment to strategy
Effective governance and MI is place to measure service efficiency and effectiveness This includes automated reporting on security patching, service stability, feature releases cadence, cost efficiency and consumption/adoption levels
Ownership/leadership of incidents and problems that relate to services under management Ensure timely RCA and remediation

Closely collaborate and partner with EUS peers, Risk, COO, IT and business stakeholders to ensure awareness of service delivery, plans and changes inc transformation activity is fully aligned
Proactively manage and address service risks Ensure risk buy down via transformation or BAU improvements
Ensure timely engagement and support for any internal or external audits Ensure all action/remediation plans are reviewed and agreed
Maintain effective controls and processs that align to services under management
Constantly drive the organisation to improve service quality, stability and experience Leverage service telemetry and data to understand where incremental benefit can be achieved
Ensure organisational target operate model is clearly defined and aligned to overarching org design and to delivery of services Ensure clear definition of roles and accountability of responsibilities

People and Talent

Lead through example Demonstrate technical and people leadership

Build a culture that alignes to banks values and behaviours Ensure staff ahear and remain compliant with the banks policies and procedures

Needs to empower workforce but be able to step in when needed to course correct

Support Diversity and Inclusion in the workforce

Foster a collaborative and partnership driven better together ethos across the fuction

Promote innovation

Ensure the function has the appropriate balance between operations and engineering skills

Employ, engage and retain high quality people

Our Ideal Candidate

Experience & Soft Skills

>15 years of Desktop, Mobile and Print technology experience
> 6 years of senior management and leadership experience Last 4 years should have been managing large enterprise teams of 70 staff Ideally will have led a similar fuction for a large financial services organisation
Strong technical skills relevant to role Must be technically curious, have a passion for technology change and innovation
Needs to be client centric
Must have a strong security and risk mitigation mindset
Needs to have a analytical mindset, be data driven
Must be able to demonstate and articulate strategic vision Must Ideally has awareness of Financial services business, regulated industries and strong awareness of market trends as it pertains to technology
Must be able to communicate (oral and written) effectively with all levels from board to staff Must be able to simplify complex scenarios
Must have strong people skills Ability to build strong stakeholder and strategic partner relationships
Be able to nuture and develop staff Build a self sustaining organisation with front to back succession plans
Must have a strong business accumum Ability to define cost of business, articulate cash and P&L impact
Needs to be a self starter, results driven Needs to drive accountability and always follow up

Technical Skills

Windows (especially Windows 10), MacOS, iOS and Android Operating Systems
Endpoint technologies (PC , Laptop and Mobile/tablet)
Microsoft System Center Configuration Manager (SCCM) and 1E Nomad
Microsoft System Centre Orchestration
VDI infrastructure and software to support persistent and non persistant VDI seioon and application delivery eg Nutanix, Citrix Xen Desktop / Xen App, VMWare Horizon, Microsoft WVD
Microsoft Office suite inc Office proplus and O365 components
Browser based technologies eg IE, Chrome, Edge
Strong knowledge of End point protection eg Micoosft ATP, Symantec end point protection, Tanium
Active directory and LDAP
Authentication inc NTLM, Kerberos, PKI
Network (LAN, WAN and WIFI)
Storage solutions (NAS, SAN, direct attached)
Hyperconverged infrastructure eg Nutanix
SCOM /BMC for monitoring

Good knowledge application packaging standards, desktop build and provisioning solutions

Familiarity with defining strong desktop security baselines

Awareness of GPO controls

Awareness of print solutions including follow me

Strong awareness of Mobile device and application management platforms eg Mobile Iron, Airwatch, Microsoft Intune

Awareness of Mobile application standards

Familiarity with evergreening mobile OSs and mobile test methodologies

Awareness and experience with implementing BYOD

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 08th Jun 2020

Key Skills:

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