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Job Description:

Head Delivery

Job ID # JR89149
Functional Area Professional Services
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location IN-Maharashtra-Pune Westend Center I, SNo169/1, FLR 7, Sector II, Aundh-4144
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Works with Front Arena PS members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items
Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved
Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements
Manages a staff of multi-functional and technical professionals
Performance management establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions
Staffing approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams
Employee relations fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools
Uses knowledge of FISs conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance
Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals
Understands technical and functional concepts of Front Arena including the interrelationships between products and technologies that support products
Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support

Remains abreast of industry trends and technology standards
Work very closely with the other regional Front Arena PS leads for demand fulfillment
Bachelors degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience
Requires strong Financial industry experience
Requires strong management skills, organizational, team building, coaching and mentoring skills
Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
Ability to identify, address and resolve employee related issues
Strong analytical, statistical and problem solving skills
Ability to utilize judgment in decision making process and decisions related to job tasks
Ability to meet tight deadlines
Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
Ability to communicate effectively with all levels of management in an organized, professional manner
Skill in productivity, planning and workload management
Ability to design, document and implement process improvements
Senior management role Manages, perhaps through subordinate managers/supervisors, activities of 2 or more sections within the department with responsibility for results, including costs, methods and staffing Establishes operational objectives and work plans and delegates assignments to subordinates Objectives are reviewed by senior management to determine success of operation This role is involved in developing, modifying and executing company policies that affect immediate operations Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship This level requires the ability to communicate with all levels of management Typically requires a minimum of eight years of experience in a leadership role

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 18th Mar 2020

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