• Head - Customer Success- SaaS Jobs in Bangalore,India - 23839084

  • Talentiser
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  • 10 - 15 Years
  • Posted : 26 days ago

Job Description:

Position Head_Customer Success

Location Bangalore

Company Well Known SAAS Company

Job Responsibilities

- Responsible for ensuring customer success and delight for Globally

- Lead and Manage the Customer Success Vision at Company from startegic/operational perspective

- Develop best practices and state of the art processes for customer lifecycle management

- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction

- Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight

- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies

- Lead, Develop & Mentor a high performing team and culture of customer delight at company

- Identify market trends, insights and provide thought leadership internally/externally

- Develop and Monitor success metrics for oraginisng & measuring performance\

- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed

- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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