• Head - Customer Success - Healthcare Tech Startup Jobs in Delhi,India - 25114888

  • HyrEzy Talent Solutions

Job Description:

Role Head of Customer Success

Number of Positions 1

Job Summary

Candidate would be joining a team experienced in Healthcare

Roles & Responsibilities

- Drive team strategy and execute superior customer success management to our customers

- Manage and develop a highly motivated team of Chief Managers & CSMs including hiring, motivation, training and retention

- Identify and facilitate training programs that will improve product knowledge, technical skills, process know-how and customer handling skills of team members

- Implement and ensuring successful processes, systems, and technology to operationalise and improve the CSM function in Delhi NCR Work with other teams to optimize the customer experience

- Ensure integration of your team with other functions, such as sales, product, engineering, COE and other customer success teams by defining touch-points, hand-offs, SLAs, etc

- Handle customer and internal escalations and deal personally with difficult customer situations and issues Work with the relevant teams to identify, prioritize and resolve customer issues in order to meet customer objectives and goals

- Define, track and improve operational metrics for effective CSM operations

- Continuously identify ways of process improvement and increasing productivity of the team

Job Requirements

- 8+ Years Experience in strategic advisory services, account management or previous customer success management

- Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential Relationships with customers and cross functional team members

- Must have the ability to multitask in a dynamic, fast paced environment

- Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential relationships with customers and cross functional team members

- Good in Process Execution

- Flexibility & Adaptability to a fast-paced working environment

- With proven negotiation skills and effective communication skills

Location Delhi-NCR

Salary Range INR 16-18 LPA

Reimbursement over and above fixed CTC

About company

Our client is a fast growing technology startup in healthcare sector, headquartered in Delhi with offices in 6 other Indian cities Their vision is to transform every clinic and hospital into a - Smart Clinic- and - Smart hospital- They are bringing latest technologies in internet, mobile, artificial intelligence and IoT to every doctor and patient through SaaS based offerings

They are backed by best of the venture capitalists and angel investors and is fast expanding across Tier1 and Tier 2 cities

Founders Profile

Two out of three founders are from IIT Madras and one is from IIT Kharagpur, Worked previously with Flipkart, Times Internet, Freecharge, Hike and Management consulting firms prior to starting this venture

Profile Summary:

Employment Type : Full Time
Functional Area : Legal
Salary : Not Mentioned
Deadline : 17th May 2020

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