• HANA Product Support Associate Jobs in Ireland

  • SAP Labs Pvt Ltd
  • Ireland
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

City Dublin, D, IE

Company SAP

Requisition ID 223932


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Do you want to work for a company that is consistently recognised as a global top employer

Our Dublin, Ireland based team in the HANA Support team have over 80 global colleagues collaborating closely to provide a 24/7/365 database and technology support to our customers Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences This position is highly client-focused and fast-paced with no one day the same If you want to progress your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on!

What we can offer you

Career progression At SAP we are known for offering employees the tools and support to develop in their career
Training each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training
Supportive environment we encourage expression, collaboration, individuality and diversity we have over 63 nationalities & 47 languages here SAP Ireland
Working on world class cloud products and services within HANA environment enhancing your technical and SAP knowledge
On-site canteen with free lunch, gym and lots of other great benefits!

What a day in a life of an HANA Support Associate looks like

Providing professional, courteous and prompt technical support (via multiple channels) for the HANA Database product and associated technologies
Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service
Supporting our customers across Incidents, Expert Chat, Schedule an Expert and other platforms
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution
Documenting technical solutions via the SAP Knowledge Management Strategy
Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
Adapting and adjusting to business needs is a requirement, shift work / weekend work may or may not apply

How to be successful in our application process

You will be a strong communicator (oral/written) to support our growing HANA customer base Having previous customer support experience is essential To be successful in this process you need a technical understanding and good business acumen

This opportunity will suit a fast learner who is self-motivated, has personal drive, a multi-tasker and has strong analytical and problem-solving skills You will be part of a diverse global team environment; being an active contributor that enjoys learning from colleagues and sharing customer experiences is very important If you have a passion for learning new concepts and technologies in this progressive market, then SAP is for you!

Essential to this role

Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of up to 2 years ideally
Bachelors degree or higher with a technical discipline required
Knowledge of basic Transactional SQL and Linux based operating systems
Strong ability to capture a complete and accurate problem/symptom description of reported issues
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Solid skills in one or more of the following areas is desired
Hands-on experience in one or more database technologies
Understanding of RDBMS concepts
Working knowledge of Windows and UNIX based operating systems
Knowledge of multiple programming languages is desirable (Java, shell scripting, C, C )


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Intern, Consulting, Database, SQL, Technology, Entry Level

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jan 2020

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