• Guest Services Executive Jobs in United Arab Emirates - 25076851

  • Jumeirah International LLC
  • United Arab Emirates, Uae

Job Description:

Guest Services Executive - ( 1900035P )


About Jumeirah and Madinat Jumeirah Resort

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East

Madinat Jumeirah The Arabian Resort of Dubai is a magnificent tribute to Dubais heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the regions leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club

About the Role

Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standards Manual
Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards

Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell

Responsible for the warm welcome of all the restaurants guests in a friendly and timely manner

Ensures fond farewell of each guest encouraging them to return

Main Duties

Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information

Meet all reasonable needs and requests of customers within acceptable enterprise time frames

Identify and take all opportunities to enhance the quality of service

Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures

Offer assistance to colleagues when required, to ensure designated work goals are met

Demonstrate trust, support and respect towards team members in day-to-day work activities

Conduct communication with customers and colleagues in a polite, professional and friendly manner

Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards

Seek assistance from other team members, supervisors and managers when required


Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome

Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP

Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings

Greets guests, and escorts them to tables, and provides menus

Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned

Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift

Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating

Answers telephone within 3 rings using the JI Standard script

Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards

Immediately shares guest name to relevant service staff directly after seating

Informs staff of any specific guest request or needs

Fully certified in the use of Epicure Restaurant Reservation system

Responsible for the collection and input of any relevant guest history in profile

Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift


Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job

Complete cleaning, opening & closing checklists when instructed by senior colleagues

Assist in recording inventories/ stock-takes as required

Ensures that all menus, wine lists and dock presenters are clean and in top condition

Other Duties

Demonstrate knowledge of individual contribution to department objectives

Attend training sessions as scheduled

Suggest to manager or departmental trainer any training needed to enhance performance

Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required

Report any possible theft or misuse of Resort property immediately to a member of management

Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management



Secondary education


2 years restaurant experience in a 5 star hotel


Fluent in English

Knowledge of Food and Beverage applications (Epicure, Micros)

Knowledge of basic Microsoft Office

Primary Location United Arab Emirates (AE)-Dubai-Dubai

Job Various

Organization Madinat Jumeirah [MJ]

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Hotel/Restaurant
Role : Food & Beverage
Salary : As per Industry Standards
Deadline : 11th May 2020

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