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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Guest Services Agent - Part Time

Primary Location Canada-Ottawa-Fairmont Chteau Laurier

Employee Status Regular

Guest Services Agent - Part Time

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Chteau Laurier As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of Turning moments into memories for our guests

Hotel Overview 100 years of Timeless Elegance Fairmont Chteau Laurier marks 100 years of history, tradition and grandeur Fairmont Chteau Laurier is the iconic hotel of Ottawa - Canadas capital city Built in the age of grandeur, Ottawas very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French chteau A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies

Summary of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following

Provide outstanding service to our internal and external guests
Assist with tour check-ins and greet the tour guide and groups when required
Generate reports for other departments in the hotel
Key member of crisis & emergency team
Register and checkout hotel guests
Act as an ambassador of Fairmont Chteau Laurier
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist Leadership in performing daily duties
Follow all safety policies
Other duties as assigned


Fluent in both official languages

Previous Front Desk Agent experience
Excellent verbal and written skills
Active listener, self-starter

Able to make decisions and take initiative

Ability to type 40 words per minute

Positive and pleasant attitude

Able to work alone

Strong team player

Detail oriented

Must be able to work in a very busy environment

Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable

Knowledge of Review is an asset

Previous Front Desk Agent experience in a similar environment

Must have the ability to handle cash effectively and accurately

Physical Aspects of Position
Physical aspects of the position include but are not limited to the following

Standing during entire shift

Visa Requirements Must be eligible to work in Canada

Accessibility Fairmont Hotels and Resorts believes in outstanding hospitality We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants Accommodations are available upon request for all applicants with a disability throughout the recruitment process Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Colleague

Schedule Part-time

Shift Rotating / Shift Work

Travel No

Job Number CLH01435

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Fairmont Hotels & Resortsarfix

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