• Guest Relationship Executive Jobs in Kolkata,India - 25314966

  • PS GROUP
  • Save Job
  • 2 - 7 Years
  • Posted : above 1 month

Job Description:

Ensure clients are properly greeted/ welcomed upon their arrival and deal promptly with their requests and queries

Offer food & beverage to clients and their guests

Ensure special prospects, like disabled, elderly, children and VIPs - receive personalized services

Greet guests upon their departure and distribute gifts if any

Gather basic prospect details and record the same in the notebook / I- pads

Route the customer to concerned sales executives

Coordinate with sales team and be prepared for prescheduled client visits

Coordinate & manage communication between departments for maintenance and upkeep of experience centers

Liaise with housekeeping, kitchen and wait staff to ensure smooth operations

Answer all incoming calls and address customers queries

Assist service staff as needed

Ensure pleasant, clean and hygienic ambience at the experience center creating great first impressions for clients visiting the experience centers

Ensure present ability and proper dress code of staff at the experience center

Ensure quality of food & beverage served at the experience center

Collect and analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings

Desired Profile

Proven work experience as a Guest Relations Executive, or similar role

Understanding of hotel management best practices

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem- solving and multitasking skills

Strong sense of responsibility and a professional presentation

Strong team player within a customer service team environment

BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

basic details First Name Last Name date of birth Highest qualification email address mobile- number current Position current organization current designation experience and CTC total experience relevant experience Current Annual CTC notice period(in Days) I got to know about this opening through Still confusedLet our advisors assist you!,

Profile Summary:

Employment Type : Full Time
Industry : Real Estate
Salary : Not Disclosed
Deadline : 03rd Jun 2020

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