• China
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Guest Reception Agent

Primary Location China-Shanghai-Fairmont Peace Hotel

Employee Status Regular

Guest Reception Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests

Hotel Overview

270 6

Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghais Huangpu River, boasts a history that overshadows that of any other hotel in the Far East Features 270 elegantly appointed guestrooms and suites with a selection of six restaurants and lounges, the historic Peace Hall and Fairmonts award-winning Willow Stream Spa

Summary of Responsibilities
Reporting to Front Desk Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Front Office department and ensure all service standards are followed
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Previous leadership experience in a similar role required

Previous PMS experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline an asset

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Colleague

Schedule Full-time

Shift Day Job

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
Fairmont Hotels & Resortsarfix

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