• United States Of America, Usa
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  • 0 - 3 Years
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Job Description:

Guest Experience Agent-FT

Primary Location United States-Wailea-The Fairmont Kea Lani, Maui

Employee Status Regular

Guest Experience Agent
The knowledge of a great Guest Experience Agent is the expectation of our Guests when staying at Fairmont Hotels & Resorts Your ability to anticipate Guests needs and make informed suggestions will ensure they have a truly memorable stay

Hotel Overview

Known as the islands only all-suite oceanfront resort, the hotel is situated on Polo Beach in the world-class, master-planned destination of Wailea, on the south western coast of Maui Heres an opportunity to join Fairmont Hotels and Resorts, a luxury hotel brand recognized worldwide for distinctive style and service

Summary of Responsibilities
Reporting to the Concierge Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Assist guests with any plans or arrangements they require for their upcoming stay

Communicate with the guests pre-arrival via phone and email

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Previous customer related experience an asset

Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

Frequent sitting throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Occasional lifting and carrying up to 20 lbs

Visa Requirements

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA) This Position does not offer sponsorship of Work Visas Resumes submitted that cannot fulfill these requirements will not be considered

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Fairmont Kea Lani, Maui is an Equal Opportunity Employer/Drug-Free Workplace We participate with the Affirmative Action Plan; our program is available for inspection by contacting the Director, Talent & Culture, Monday through Friday between 800am - 500pm

Job Level Colleague

Schedule Full-time

Shift Rotating / Shift Work

Travel No

Job Number KEA01455

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
Fairmont Hotels & Resortsarfix

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