• United Kingdom, Uk

Job Description:

GTP Client Manager Norwegian Egham, United Kingdom

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What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected Were the worlds leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they cant find anywhere else Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities If you like working with a curious, supportive, high-performing team, Gartner is the place for you

What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected Were the worlds leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they cant find anywhere else Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities If you like working with a curious, supportive, high-performing team, Gartner is the place for you

The GTP Client Manager is expected to develop intimate knowledge of the clients business and industry to drive usage and value-added transactions (ie on-boarding, use of inquiry, events attendance, etc)

Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to

Ensure all accounts have all 5 seats enabled, and provide on-boarding/GTP education leveraging NCE team, within first 30 days of contract period
Conduct a Quarterly Review & Plan call with seat holders every 120 days to review value delivered and future projects Make recommendations of relevant GTP resources to drive continued, quarterly engagement of GTP Capture conversation in Post Call Follow Up email (PCFU)
Identify opportunities to connect the client to the Gartner community through Peer Connect, Events and Webinars as appropriate to ensure that the client is exposed to, and experiences, the full Gartner Value Proposition
Provide evidence of value received as confirmed by the Client in quarterly review and plan calls to be utilized in quarterly Impact Assessments and ultimately the renewal

Through a solid working relationship, understand current as well as future client projects along with key milestones and measures of success
Ensure the client renews their service prior to the expiration date of the contract
Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access
Continually stay abreast of new GTP product offerings and technology

Additional Responsibilities

Share Best practices on client engagement for new product
Work with management to create educational tools and resources for clients and sales partners
Create campaigns/programs as appropriate to drive additional client engagement

Requirements

University Degree preferred
Ability to speak English & Norwegian at business level
3 years business experience
Demonstrated floor leadership/ evidence of going above and beyond
High personal motivation, self-management, and detail-orientation; ability to take responsibility in meeting deadlines and making progress without direct supervision
Proven ability to build strong relationships - either through prior work experience (internships, co-op, etc) or through extra-circular activities
Good oral and written communication skills
Demonstrated ability to effectively use active listening skills
Well defined time management and organizational skills; operates with a structured approach and methodology
Demonstrated intellectual curiosity/inquisitive nature with proven research skills shown to be effective in obtaining information; Technology knowledge preferred
Demonstrated ability to work well under pressure - either through work experience or extra-circular activities
Critical thinking while speaking with clients and being able to inform internal analysts of questions and problems faced by clients
Motivation to engage in and manage a wide range clients
Strong existing computer skills with Microsoft Office software, and general Internet and electronic communications
Interest in professional development toward future growth and advancement

We offer

Competitive compensation and exceptional benefits
Free on site gym membership with Nuffield Health
An upbeat, positive working environment
Limitless career growth
World class training & coaching
A great office with a restaurant, Starbucks, a rooftop terrace and great transport links to central London and Heathrow airport

#earlycareers

If you are interested in finding out more about our Egham office, click here https//jobsgartnercom/egham-office

Job Requisition ID36021

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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