• Malaysia

Job Description:

We are pleased to announce an exciting opportunity to join our Global Sales Dept in Commercial As a Group Sales Agent, you will manage both Direct Accounts and Groups, optimising all guest interactions and opportunities to convert into sales outcomes and maximise revenues To oversee the efficient handling of all telephone enquiries, maintain excellent sales results and customer service whilst ensuring correct implementation of EY policies and procedures

JOB RESPONSIBILITIES

Handle direct bookings from Government, Corporates, Embassies, Sports Clubs and Travel Trade bookings, identifying and pursuing all potential opportunities to exceed the station Groups revenue targets Demonstrate a thorough knowledge of the Sabre Reservation system
Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20 PERCENT into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups materialization target
Take ownership of existing group bookings and calendar for all applicable deadlines Complete pre-flight checks for groups to agreed standards
Ensure all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable
Keep accurate logs of all booking activity, ensuring all materials are properly displayed such that other members of the team can easily access information
Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation Communicate Groups policies effectively & clearly to trade and customers to ensure proper adherence is followed
Oversee customer service delivery in the department (eg answering telephone calls) monitoring against set guidelines and standards and ensuring every opportunity to sell-up to premium classes is taken through guidance and close supervision on groups agents Build good relationships with all business partners and enhance customer satisfaction
Assist the Sales Manager in the development, update and communication of Groups KPIs Produce monthly reports to the Sales team to identify quality agents are quality accounts versus accounts that do not materialize
Maintain effective working relationships both within the department and within other EY departments Ensure a can do attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Medas and other administrative work in the office) Works as part of a team displaying flexibility and offering support to colleagues when required

Prepare reports as requested by the Sales Manager Maintain and update records of leave applications and appraisals of the team Including raising POs in ARIBA and follow up on station payment where applicable

EDUCATION & EXPERIENCE

High School or Secondary Education is required with courses on airline advanced passenger tariff and pricing
Post holder must have at least 2 years airline work experience, preferably in sales/groups

TRAINING & KNOWLEDGE

EY/Sabre Reservations systems, knowledge of other GDS systems is a bonus
Recognised IATA or knowledge in rules and regulations or airline restrictions

SKILLS

Communication and Interpersonal Skills - Excellent
Written and Verbal English language skills - Excellent

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Ticketing/Reservation/Travel Agent/Airlines
Role : Ticketing
Salary : As per Industry Standards
Deadline : 06th May 2020

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