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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Group Reservations Coordinator

Primary Location Canada-Lake Louise-The Fairmont Chateau Lake Louise

Employee Status Regular

Group Reservations Coordinator

A great opportunity waits at Lake Louise We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service

Hotel Overview

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise Take a risk, make a change and experience a new adventure while further developing your career To live and work in a National Park is a once in a lifetime opportunity Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage Join our Fairmont family today

Summary of Responsibilities

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following

Group Reservations Coordinator is responsible for monitoring and carrying out all tasks related to guest rooms under a convention
Daily review of the Group Cut Off and Group Status Change reports
Weekly review of reports Updating and monitoring convention inventory; communicating their status and changes to the Revenue Management Team
Maintain working relationship with the Sales and Conference Services departments to ensure correct information is documented in all contracts, receive regular updates regarding groups, and maintain addendums and all information as it relates to Group bookings
Analyzing and implementing convention contracts provided by the Sales Managers throughout the Mountain Region
Work closely with the reservations team to ensure accuracy of reservations
Review all group resumes and add billing instructions to all convention guest rooms to ensure accuracy of billing, also responsible for ensuring these are understood by the rest of the rooms division team
Group Reservations Coordinator is responsible for attending external Pre-Convention Meetings and internal Resume Review Meetings
Maintaining an organized online filing system for all convention related correspondence
Acting as a role model of guest service for both internal and external guests
Maintaining a safe, hazard free and environmentally friendly workplace


Previous Front Desk and/or Reservations experience in a Mountain Resort an asset
Knowledge of Property Manager, Word and Excel is an asset
High School Diploma required, Management Degree or Diploma in Hospitality or Tourism an asset
Excellent communication skills, both written and verbal as well as good problem solving abilities
Excellent organizational skills and high attention to detail
Must be able to work independently and efficiently in a busy environment
Able to be an informal leader to newer colleagues in the department

You may be required to work on holidays, weekends, overnights and other non-day shifts Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed

Visa Requirements Applicants must be legally eligible to work in Canada

APPLY TODAY We encourage you to visit our website to learn more about living and working in Lake Louise! wwwlakelouisejobscom


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program An exciting future awaits!

Job Level Colleague

Schedule Full-time

Shift Day Job

Travel No

Job Number CLL04309

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

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