• Group Leader (Team Leader) Clinical Documentation Services Jobs in Chennai,India

  • Access Healthcare

Job Description:

Job Description This is a key position within Access Healthcare s Clinical Documentation Services delivery team The Group Leader reports directly to the Assistant Delivery Manager/ Deputy Delivery Manager/ Delivery Manager The duties at Access Healthcare shall include

Team Management

Monitor and manage the team s performance on all performance metrics such as production, quality, absenteeism, and attrition

Provide effective feedback to the team members (Client Partners)

Review Client Partner s performance on a monthly basis and provide individual feedback with PMS scores

Would need to actively participate in team/ monthly meetings

Service Delivery and Training

Work towards consistently meeting the Service Level Agreement

Would be responsible for preparing the contents for the client specific training and be involved with the educational and training activities in the team

Should focus and achieve on set targets and cooperate with the team members in achieving the SLAs

Identify bottlenecks and issues in the process and work in coordination with your supervisor to identify/ implement required solutions

Process Knowledge and Process Improvement

Should be competent in analysing the source documents on all processes and processing the same

Would be responsible to bring about process improvements like reducing issue logs, identifying trends from issue logs etc ,

Client Communication

Daily/ Weekly/ Monthly communication with the client

Would need to actively participate in client calls

Issue Resolution and Calibration

Review the client logs and provide suggestions to bring down the Issue log percentage

Process client requests, complaints, and concerns as priority

Identify trends and actively communicate to Assistant Delivery Manager / Delivery Manager

Participate in internal and external calibrations and client meetings

Information Security and Compliance

Abide by the Information Security Policy and Compliance requirements

Treat all patient and client information with confidentiality and integrity

Treat all patient and client information confidential and ensure an environment where each staff member can share concerns or fears, regardless of the nature, without recrimination or humiliation

Follow Information Security Policy and Compliance requirements including regulatory compliance

Job REQUIREMENTs To be considered for this position, applicants need to meet the following qualification criteria

Life science graduates with prior Team handling experience in healthcare industry, preferably in clinical documentation services

Strong Knowledge in Human Anatomy

Prior experience of handling team size of > 30 team members

Flexible to work in all shifts, especially in Night

Will have to work two weekends every month

Should be flexible to work on all Indian and Client Holidays

Strong interpersonal and people management skills

Profile Summary:

Employment Type : Full Time
Industry : BPO / Call Center
Salary : Not Disclosed
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Access Healthcare
Access Healthcare

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