• United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Ciena may well be the most important technology company youve never heard of The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps VR, AI, IOT, 5G literally none of it would be possible without the mind-boggling technology that makes the internet itself work For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world

The Role / What will you do at Ciena

The Global Technical Support Engineer will provide post-sales support for Cienas Network Management solution customer base subject to the limitations of buyers installed software and hardware This support includes working to resolve technical issues/problems by providing diagnosis, testing and troubleshooting of complex issues including analysis of the logical configuration and operation of the buyers network The role will provide the opportunity to interface with front-line technologies such as Cassandra database, docker and Kafka This position is ideal for a technically minded, motivated individual from a relevant degree, who is looking to progress a career as an Engineer in an exciting telecoms environment

Specific job responsibilities include (but are not limited to) the following

The successful candidate will be part of a global team of product experts providing support to Cienas global customer installed base
Troubleshooting, testing, analysing and resolving customer reported technical issues for Ciena Network Management products
Perform root cause analysis for service impacting issues, working closely with the account managers and design teams
Trend systemic product issues and drive service and operational concerns into future design enhancements
Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training based on customer issues resolved in field
Provide remote technical support (via telephone or on line) on identified CIENA products
Provide on-call emergency assistance for critical problems, as well as supporting new deployment activities
Contribute to knowledgebase and improve skills over time to meet individual, team and organisation goals
Availability to travel sometimes on short notice

Required Skills

Strong knowledge of Oracle system administration
Knowledge of virtual machines in Linux/Unix environments
Knowledge of Ethernet switching and routing concepts
Experience with databases and SQL
Ability to diagnose, troubleshoot and debug complex system level issues
Strong English communication skills, both written and verbal
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
Team Player

Required Experience

Bachelors degree in technical field (eg Engineering, Computer Science) from a four-year college or university with a minimum of two years related experience
Experience in technical support would be an asset

*LI-CN

Rewarding experience Meaningful outcomes

Making a difference in peoples lives through design and implementation of leading network technologies Thats what motivates us

A distinct way to work

Free thinking, free discussion, and collaboration are the norm Expect more satisfying outcomes - both personal and professional

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner Information received relating to any specific needs / accommodation measures will be addressed confidentially

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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