• Global Product Support APAC Leader , Jobs in Australia

  • AUTODESK
  • Australia
  • Save Job
  • 10 - 13 Years
  • Posted : 27 days ago

Job Description:

Position Overview
If youve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are youve experienced what millions of Autodesk customers are doing with our software With Autodesk, you have the power to make anything

We are looking for a talented and proven Senior Leader to inspire the Global Product Support Organization in APac Global Product Support delivers the Wow to all our customers by providing personalized, easy to access and timely solutions through a blend of digital and human engagements effortlessly We increase adoption of our products and services by delivering quality outcomes the first time and every time

Creating a sense of urgency to deliver best-in-class adoption and support organization Helping others see the need for change through a bold, inspirational can do attitude that communicates the importance of acting immediately

Leadership of Global Product Support to provide outcome oriented proactive services and support for all our customer segments and Partners in the APac region

Ensuring Autodesks customers with Enterprise Business Agreements (EBAs) drive long-term success through an array of services that accelerate the achievement of customer business goals and drive adoption of our technology

This position will be a part of the Global Product Support group within Customer Success Organization a part of our 2000 strong Worldwide Field Operations organization

Responsibilities

Manage an APac team of over 100 employees
Lead the Global Product Support organization for APac delivering the highest standards of support and services
Lead and execute regional and/or global, strategic programs to improve the efficiency of the Global Product Support organization in APac
Provide strategic leadership and direction for the transformation of Autodesks service and support practices more broadlyincluding knowledge-centered, community- and social- service delivery models
Collaborate with other Global Product Support leaders to ensure the highest level of Service for all Autodesk customers and Partners
Regularly interact with regional executives, major customers and Partners for escalations and strategic updates
Selection, mentoring, coaching, performance management, and rewards & recognition of the organization
Establish and maintain working relationships with key customers as a technical trusted advisor, demonstrating thought leadership and product expertise to help customers achieve their goals through adoption and high-quality Support
Budget management to ensure OPEX is within guidelines

Minimum Qualifications

BS degree in a relevant technical field such as Engineering, Architecture, or Computer Science MBA is highly desirable
10 years of experience in leading teams, preferably in a BIC SaaS environment
Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models
The skill to partner cross functionally to champion for the team and the customer
You have an enthusiastic and dedicated approach to connecting with customers to gain an understanding of their needs and ensuring they understand and realize the full value of our products and services
You have excellent communication and presentation skills
Able to travel up to 30 PERCENT

The Ideal Candidate

Courage The passionate self-belief and trust necessary to be bold and brave in ones actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
Smart We strive for simplicity and prioritize what matters most Aware of impact of own words and actions on others
Inclusive Work collaboratively and seek differing perspectives from people who are diverse in background, culture, and ways of living
Impactful Display a sense of urgency in approaching critical challenges with passionate about making a positive impact Be committed to our customers success
Accountable Do what I say and say what I do and take responsibility for good and bad results

About Autodesk
With Autodesk software, you have the power to Make Anything The future of making is here, bringing with it radical changes in the way things are designed, made, and used Its disrupting every industry architecture, engineering, and construction; manufacturing; and media and entertainment With the right knowledge and tools, this disruption is your opportunity Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world

#LI-POST

Executive

At Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law

To all recruitment agencies Autodesk does not accept unsolicited headhunter and agency resumes Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

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