• Global Escalation Engineer Jobs in Chennai,India - 25047315


Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world

Aruba is redefining the IT EDGE Creating new customer experiences by building intelligent spaces and digital workspaces We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity


Looking for 3 years of experience in supporting Aruba Products and Customers
Provide pre and post sales technical and operational support to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Case Management, Performance Management and Solution Management support
Case Management Ensuring timely identification and resolution of reported issues
Performance Management Ensuring optimum performance of products and features
Solutions Management Ensuring optimum performance of customer solutions
Work on complex reported issues requiring in-depth fault analysis and troubleshooting including technical, operational (configuration and implementation) and network engineering
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the organization
Formulate action plans (technical and operational) for analyzing and resolving reported issues
Assign and ensure appropriate department is assigned resolution of reported issue
Escalate issues as needed to ensure a timely resolution to customer reported issues
Simulate customer issues in lab
Participate in solution discussions and publications for knowledge base
Provide technical cross-training to relevant groups as needed
Participate in serviceability enhancement requirement reviews
Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations
Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews
Provide Customer Review meetings, providing technical status and recommendations

Required Qualifications

Bachelor degree in Computer Engineering or Electrical Engineering required
Minimum of three (3) years experience in customer-facing Technical Support required
Minimum of three (3) years experience with one or more of the following Aruba products; AOSAPs/
IAPs/Controllers, Airwave, ClearPass
Knowledge of authentication protocols and servers required
Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc required
Demonstrable experience identifying areas-of-opportunity for process improvement
Demonstrable experience in problem isolation and problem solving

Preferred Qualifications

Three (3) or more years experience in enterprise and/or service provider networking and services planning, testing, new product/feature implementation, upgrade and support preferred
Technical and operational experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred
Radius (authentication, Authorization, Attributes, CoA, Accounting, etc)
SNMP based monitoring and AMON troubleshooting
Linux installations and troubleshooting skills
TACACS (Authentication, Authorization including per-command)
PKI (CA, Certs, Encryption, Trust, Client side config)
Captive Portal (Redirects, Logins, Walled Garden)
Web Programming (PHP, HTML, javascript)
8021x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired/wireless differences)
Network Device AAA (Experience with AAA on different switches, wlan controllers, vpn concentrators, integration with Radius solutions)
Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)
Windows Sysadmin (AD, DC, Domains/Groups, GPO)
LDAP (DB structure, user/computer objects/groups)
SQL (DB structure, filter creation), Strong knowledge of postgres
VPN (IPSEC, Policy, AAA)
NAC (Posture check, NAP, Policy Framework)
Networking (Routing, DNS, DHCP)
Load-Balancing (Web, DNS, and Radius LB)
Strong networking experience, with sound understanding of various L2 / L3 protocols
Strong understanding of wireless concepts

Experience in network analysis & test tools like wireshark, iperf, nmap etc preferred
Interaction with other teams to drive resolution of hardware / software deficiencies / bugs preferred

Join us and make your mark!

We offer
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it
Then lets stay connected!


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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