• Global Accounts Solution Engineer , ASEAN Jobs in Malaysia

  • Netapp India Pvt Ltd
  • Malaysia

Job Description:

As a Solutions Engineer in NetApps Global Accounts team, you are responsible for providing pre-sales support for selling NetApps products and solutions

You will utilise your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum solutions are provided to customers

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFPs, provide systems configuration recommendations, and apply your background and experience to deliver business solutions to technical problems As a senior consultant, you would also need to direct and orchestrate additional specialists/resources into the specific account to achieve the sales objective

Job Requirements

Essential Functions
The essential responsibilities of the Solution Engineer, Global Accounts is to work directly with customers in pre-sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, and Customer Service areas

Specific responsibilities include

- Maintain peer relationships with technical architects in assigned account base

- Be proactive spotting opportunities for cross sell in assigned accounts

- Understand customer requirements and come up with most proficient technical solution to address customer needs

- Being able to influence customer requirements

- Working with assigned account manager(s) to respond to RFPs

- Collaborate with and enable partners to position our solutions

- Extensive whiteboarding to deliver NetApp product and solutions

- Defining customer acceptance criteria for try-and-buy evaluation projects
- Deliver hands-on demos, evaluations and Proof-of Concept for required functionality

- Create and deliver solution proposals and being able to handle objections effectively

- Provide support for escalations and making sure Voice of customer is heard

- Travel to the prospective customers sites as day to day function

- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals

- Creative approach to problem solving

- Excellent presentation and public speaking skills

- Excellent written and verbal communication skills

- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment

Responsibility & Interactions
- As a seasoned professional with a wide range of experiences, this individual uses professional concepts and company objectives to resolve complex issues in creative and effective ways

- Is responsible for a specific geographical install base and large, complex, high visibility, strategic, or tactically important accounts

- This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact
- Limited management supervision and direction is provided since this individual operates and drives results independently
- The ideal candidate is a subject matter expert and strongly influences sales team decisions and initiatives May also act as a team leader and major decision maker for team projects


Education and Experiences
- 5 to 10 years of pre-sales experience in a similar environment is preferred

- Strong technical skillset in the infrastructure environment is a must Additional skillsets below is highly desired,

Enterprise Applications SAP HANA, Oracle DB, Solaris, RHEL, DB2, AIX and Scripting
Cloud AWS, Azure, Azure stack, Google cloud, cloud native apps, Openstack ecosystem
DevOps and Automation Chef, Puppet, Ansible, CI/CD, Dockers, Teamcity, Jenkins

- Hands-on experience in an enterprise environment is required
- Experience with colloborating and enabling the partners is a huge plus
- A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is required A Graduate Degree is desired
- Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required
- Specialized knowledge in breadth and/or depth

Location Penang, Malaysia (Home Office)

Job Segment Electrical, Engineer, ERP, Oracle, Database, Engineering, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Netapp India Pvt Ltdarfix

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