• Philippines
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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

GIDA Senior Analyst - 19029918


The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900 employees located across the globe GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues

Job Overview

Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module Provide core customer service support regarding the targeted applications and systems This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi

Key Responsibilities

Excellent understanding of end to end Citi products, processes, policies, regulations, and governance Initiates process changes and improvements

Handle simple thru complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service Lead and resolve severity escalations and identify root cause and creating corrective action plans

Represent GIDA Service Delivery on compliance calls, meeting with Audit Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies / officials and add intelligence into the information collected

Process entitlement, compliance review requests and/or incident/change management handling for Citis global customer base within established support thresholds, including bulk requests and housekeeping tasks

Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned

Perform any kind of ID or Functional ID related processes Group, profile and role management, Functional and Temporary ID management

Perform Certificate management

Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level

Perform system setup, packaging and installation Identifies need for new tasks and creates them on demand

Conduct Citi Marketplace product maintenance Conduct Citi Information Security Administration Repository Inventory maintenance; takes responsibility to keep the team inventory databases up-to-date

Checks and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications Responsible for the service/compliance quality and accuracy

Demonstrate complex application or system knowledge

Use the most complex tools within Microsoft applications and link them creating workflows between different formats

Demonstrates excellent understanding of end to end Citi products, processes, policies, regulations, and governance Initiates process changes and improvements based on Lean methodology

Has a good understanding of end-to-end Project Management Able to lead complex projects

Utilize key information security administration tools

Maintain excellent availability to achieve strong results

Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work

Ability to explain principles behind IS/GIDA policies and guidelines

Identifies, registers and resolves potential compliance issues Responsible for closure and keeping the inventory up-to-date Drive and encourage IS culture

Effectively utilizes Talent Management process (ie trainings, goal setup etc) and system Knows how to develop and implement an effective IDP (Individual Development Plan)

Effectively delegates tasks and projects to others Encourages others to stretch capabilities

Applies best practices in coaching Works with others to identify development needs and resources

Understands and applies complex decision making processes Seeks out input from all involved stakeholders Comprehends all risks in decision making Involved in higher level decisions

Communicates the need for change to remain competitive Involves others in the change process Understands complex change theory and how to overcome resistance to change Assist change from start to finish

Understand Citi, organization and department vision, strategy and goals Relates own work to department, organization and Citi vision, strategy and goals Understands and creates SMART goals for projects and initiatives Self-accountable for goal achievement

Utilizes effective interpersonal techniques Strong communicator

Effectively uses influence to build support for key initiatives

Good command of English language (both verbal and written)

Strong interpersonal skills

Analytical and detail oriented

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed



Minimum Bachelors degree

Minimum 4 years experience either in an Information Security Administration environment or related field with customer service experience in data management

SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

Appreciated as benefit programming languages knowledge VB, JavaScript, HTML, Shell Scripts

Expert knowledge of any of the mentioned platforms (For Databases Oracle, MS SQL, Sybase, Teradata, MongoDB; for Unix Unix OS, LDAP)

Primary Location APAC-PHL-National Capital-Manila

Job Category Technology

Schedule Full-time

Education Level Bachelors Degree

Shift Day Job

Employee Status Regular

Travel No

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:




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