• Hungary
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  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services

We operate with 1600 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150 Vodafone Enterprise Customers around the world

Join our team as an

German Speaking Commission Support Specialist

Owning the day to day incident and problem management processes for commissioning, ensuring that all incidents and problems are acknowledged and using escalation management regarding to manage resolutions to SLA targets are some of the main goals of that role

What you will do

Provide 1st Line Support, supporting sales representatives from Germany in case of complaints regarding commission payments
Responsible for checking, validation and release of commission payments
Investigate and resolve problems, handle incidents, monitor performance and increase transparency for commission services
Work closely with the 2nd and 3rd Level teams in VSS Budapest and the 3rd Level team located in Germany, in order to provide an outstanding managed service to the customer
Deal with a high volume of e-mails and some calls to be able to provide a high level of support and ensure complete details of customer interactions leading to commission payments

Requirements

Excellent German and intermediate English knowledge both written and verbal
Excellent organizational skills with the ability to manage priorities and work to deadlines
1-2 years of experience in TelCo industry, IT solutions or CRM systems is a huge advantage
A good command of Microsoft Excel
Good interpersonal and assertive communication skills with the ability to interact with staff effectively at all levels
Ability to troubleshoot and resolve user issues

Why should you join us

We provide work assets as laptop and mobile phone with Vodafone RED subscription
Unravel your continuous process improvement mind-set new ideas are always listened to
Internal coaching/mentoring culture
Support of career aspirations and personal development
Opportunity to work from home 1 day/week

The future is exciting Ready

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
VODAFONE ESSAR LIMITEDarfix

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