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  • 10 - 15 Years
  • Posted : above 1 month

Job Description:

Designation General Manager Service Delivery and Operations

Industry Services

Functional Area Service Delivery & Operations

Reports To The General Manager Service Delivery and Operations is a Senior Management Position reporting to the Chief Executive Officer (CEO)

Location Mumbai

Recruiting Company Profile

Origin Consultants Pvt Ltd has been retained by One of The Most Technologically Advanced Diagnostic Centres to identify General Manager Service Delivery and Operations to be based at their Corporate Office in Mumbai

As a General Manager Service Delivery and Operations your responsibilities include the following

Lead the Business Operations team and effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence
Handle a mix of administrative duties and strategic responsibilities
Lead multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently
Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives
Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team
Manage the production calendar and pipeline to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements
Ensures projects are completed within committed time and budget and are integrated with other business and related projects
Play key role in identification of bottlenecks in the existing processes and lead process innovation initiatives
Drive the performance base-lining and metrics reporting, process improvement projects and quality certification
Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level
Own the complete automation process and contribute in improvement of same so as to increase efficiency of system using innovative approaches
Report to leadership team in weekly operations reviews
Design and lead Initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction
Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results
Work within established Service Delivery and Operations Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval

Desired Candidate Profile

MBA with 10 to 15 years of experience in Service Delivery and Operations
Background in business thought leadership, as well as particular knowledge in the areas of leadership, organizational culture, change management, and managing people
Experience of managing large teams Excellent oral, written, cross functional and interpersonal communication skills
Excellent people manager, open to direction and collaborative work style and commitment to get the job done
Must have handled planning, scheduling and budgeting duties, including conducting meetings, coordinating budgets, meeting publication deadlines etc
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Possesses a thorough knowledge of the interdependencies among service operations business units and matrix partners
Ability to lead and influence in a matrixed and virtual environment and can deal comfortably with senior managers
Excellent problem solving skills
Expert Process Management Skills
Demonstrated ability to drive results required
Expert Customer Relationship Skills
Proven ability to multitask
Experience working in a fast-paced environment
Highly entrepreneurial

Mail your profile in word format to originconsultantsgmailcom

For inclusion in our knowledge base & to keep abreast of Career Opportunities that match your profile connect to Nita Thaker, Director Executive Search on Linkedin

To Discuss Your Profile Call Nita Thaker, Director Executive Search on 91-22-28261800


Origin Consultants Private Limited is an Executive Search Services Company which partners with Professional Organizations in a Human Resource Consulting Process aimed at Talent Acquisition, Recruitment and Selection of Organizational Leaders

Headquartered in Mumbai, India, Origin Consultants Pvt Ltd focuses on Senior and Middle Management positions across Industries Functions and Roles Origin Consultants has established delivery teams and technology infrastructure at Pune, Bangalore, Chennai, Hyderabad and New Delhi

With a Strong Network of Professionally Qualified and Experienced Candidates, Origin Consultants have conducted numerous successful Executive Searches for their Clients Customers of Origin Consultants range from Startups to established Fortune 500 Clients and From the Largest Indian Corporations to Global MNC Multinationals



CONNECT TO NITA THAKER ON LINKEDIN For inclusion in our knowledge base & to keep abreast of Career Opportunities That Match Your Profile

Tel No 912228261800

TO APPLY EMAIL YOUR PROFILE TO careersoriginconsultantscom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 10th Jun 2020

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