• General Manager - Operations - Hospitality Jobs in Mumbai,India - 23808206

  • Scripting Success
  • Save Job
  • 10 - 20 Years
  • Posted : above 1 month

Job Description:

We at Scripting Success Have a Wonderful Opportunity for candidates from Hotel Industry ( 5 Star Hotel Only )

Position GM - Hospitality ( Operations )


- Managing Property Operations and Department Budgets

- Define customer service programs and ensure that these are in place and executed against

- Provide timely, real-time feedback to management and associates on service and operational standards; including feedback on even the smallest of service and operational details

- Review and follow-up on CSAT scores and team performance

- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day

- Walk the properties to ensure public spaces, grounds, and work areas meet sanitation and cleanliness/maintenance and other laid out standards

- Act as a project manager for the execution of capital improvements across properties

- Prepare for QA audits (ie, daily and pre-visit activities)

- Profitability Measure, analyse, and communicate property performance using a variety of financial/non-financial data including controllable costs, direct and indirect revenue, guest satisfaction, and associate engagement data

- Monitor and forecast future stays and length of stay rate tiers to inform revenue management and profitability strategy

- Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage and other relevant operations

- Be proactive to support property revenue and profitability goals

- Update and communicate profit forecasts to associates/managers

- Review and report Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues

- Consolidate reports needed for period-end review (eg, P&L, Accounting Scorecard, Banking Report and Statistics etc)


- Foster a productive, clear, and cohesive environment for cross-department collaboration

- Work across Design, Engineering, Product, Brand, Operations and other strategic business outcomes

- Also, managing relationships with Property Stakeholders (eg, Owners, guests and other internal and external stakeholders)

- Process Improvement Develop processes and roadmaps, establish accountability streams, implement scalable operational solutions and ensure alignment of team processes with stakeholders


- Build, support and manage a team of specialists across varying levels of experience

- Establish team culture, facilitate individual career development, remove roadblocks, inspire and build for the teams long term success

Managing and Conducting Human Resource activities

- Conduct performance review process for associates (creating career plans, development plans, associate information and review process etc)

- Understand the performance expectations for all positions within the properties - Cascade/Deliver training to associates

- Facilitate cross training to support associate professional growth and operational excellence

- Manage recruitment and hiring efforts from various sourcing channels (eg, local job fairs, Internet, referrals) to target associates with skill sets (eg, rooms operations) compatible for operational needs Requirements

- Degree in Hotel and Restaurant Management, or related major;

- 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

- Ability to understand how customer requirements are translated into meaningful solutions

- Exceptional business and analytical skills

- Should have worked in a 5-star hotel / hotel chain

- Agile and adaptable to different audiences and changing business needs, experience operating in a high growth business is a plus

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 13th Apr 2020

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