• GDS - Finance Business Advisor - Senior Associate Jobs in Philippines - 25001363

  • Ernst & Young Pvt. Ltd.
  • Philippines
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed

When working on client server portfolios, leverage system and finance expertise to prepare for the discussion, making judgments regarding the topics to be addressed and their prioritization and understanding when to reach out to other functional experts in order to help prepare for the interaction

Ability to multitask and prioritize deliverables including the following activities

Attend engagement team meetings for the week

Review open items in Service Now (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week

Spend scheduled time on the grid, taking calls / chats from client servers - which includes activities such as

Reviewing pricing plans

Advising on service line Global Delivery Services leverage targets

Screen sharing to show teams how to add a rate card to the price plan

Ensuring engagement teams are properly prepared for client negotiations from a financial perspective

Advising on how to select the correct client entity for opportunities

Explaining downstream impacts of different user choices required by Mercury

Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts

Collaboration and Teaming In addition to spending some time on the grid, Mercury Business Advisors are expected to

Team with others across Finance to work through project portfolios (eg book of business reviews) and advise client serving teams on how to adjust and improve their financials
Provide guidance on local policy and leading practices
Facilitate training for client serving teams on Mercury and effective financial management practices
Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices

Skill and attributes for success

Understanding of accounting and finance principles and their application in a commercial environment

Fluent and effective communication style in English

Strong verbal and written communication skills

Ability to express and convey ideas

Proficiency with firm standard technology such as Outlook, Internet Explorer, Windows, Excel, Word, PowerPoint

Experience with Service Now, Cisco Finesse and virtual telephony in a contact center is a plus

Strong ability to learn quickly and share knowledge and e xcellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate

Strong understanding of the client server perspective and the ability to view issues through their lens Logical approach to problem solving such that the end-solution is delivered to the customers satisfaction

Professional approach, demonstrating tact and diplomacy and has the a bility to prioritize workload and deliver outputs within strict deadlines Strong communication and partnering skills with people of all levels of the firm and h ighly effective at virtual teaming and influencing skills

Strong knowledge of financial metrics and dependencies including ability to calculate variances quickly and accurately Experience in translating technical system jargon into business relevant terms so that concepts are understandable to client serving teams

Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical

To qualify for the role you must have

A Bachelors degree holder in Business Administration, Accountancy, Finance or related courses

A minimum of 3 years of experience in customer relationship support required to perform this position

Ideally, youll also have

Contact center/Captive (voice) F&A, Banking, Customer Service experience

Other requirements

While overtime is not a requirement, individuals in this role are expected to recognize when extra effort/time is needed to produce optimal outcomes and manage the situation accordingly, working with peers and supervisors to balance workloads as necessary

June into early July represents the close of the EY fiscal year As such, this is a problematic time to take vacation in this role (Peak season)

Self-educate and seek additional knowledge by staying up to date with the firms policies, processes and tools

Build relationships and stay connected with the business and functional experts

What working at EY offers

As an MBA you will be an integral part of the Asia-Pacific finance team and you will have the opportunity to develop new skills and progress your career in a global organization

Day to mid shift depending business requirements

Weekends off (Sat & Sun)

Support, coaching and feedback from some of the most engaging colleagues around


McKinley West, Taguig City

About EY

As a global leader in assurance, tax, transaction and advisory services, were using the finance products, expertise and systems weve developed to build a better working world That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime And with a commitment to hiring and developing the most passionate people, well make our ambition to be the best employer by 2020 a reality

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible

Join us in building a better working world

Apply now

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : Finance
Role : Financial Analysis
Salary : As per Industry Standards
Deadline : 06th May 2020

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