• GCG - Head Regional Credit Initiation Jobs in Singapore

  • Citibank India
  • Singapore
  • Save Job
  • 10 - 15 Years
  • Posted : above 1 month

Job Description:

GCG - Head Regional Credit Initiation - 19030625

Description

The Regional Credit Initiation head will have the responsibility for

Provide Oversight to 16 markets across Asia covering Cards and Loans Manage and deliver Budget of around 60MM and head count of 1700 FTE across the region

Driving operational efficiencies through automation, process transformation across cards and loans products in Asia

Drive remarkable customer experience by leading and partnering in various digital transformation initiatives

Monitor and ensure delivery of all Key performance metrics and key re risk indicators for credit initiation across markets

Additional responsibilities to manage BP&A function for regional credit operations ensuring delivery of financial plan ( around 200 MM expense and 5000 FTE) through driving various reengineering initiatives

Key Roles and Responsibilities

Define the strategic road map for each market Work closely with country credit operation teams to drive potential opportunities for Straight through process

Deliver remarkable customer experience through enhancing digital platforms as well optimization of backend systems

Work closely with product and risk teams and provide insights for improving the volumes and quality of bookings across region

Work closely with fraud operations teams to ensure implementation of effective & systemic controls to minimize application fraud

Ensure processes to minimize reworks and improve first touch resolution

Work closely with Controls teams to drive implementation of systemic controls like Digital CAATs, KAAC

Responsible for regional CSC oversight Conduct regular operating reviews and help leverage best practices across markets Drive migration of additional activities to regional CSC

Work closely with global office on critical projects

Support Regional Credit ops head in driving expense, FTE and reengineering saves plan, including timely identification of opportunities/ adverse trends and remedial actions

Qualifications

10-15 years experience with at least 7 years experience in consumer business

Strong business sense, with the ability to balance effectiveness and efficiency trade-off in an operations environment to support business growth and customer experience

Proven ability to leverage technology and automated solutions

Adept at developing and maintaining productive cross-functional working relationships

Sound appreciation of cultural challenges in working with a geographically diverse teams

Strong ability to comprehend financials and make analytical judgment based on numbers and data

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
Citibank Indiaarfix

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