• Fusion Recruitment Cloud Support Engineer Jobs in Romania - 25312620

  • ORACLE
  • Romania
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Fusion Recruitment Cloud Support Engineer - 19001E6R

Preferred Qualifications

At Oracle Fusion, we deliver HCM management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry

Fusion Recruitment Cloud Support Team is expanding to support our rapidly increasing customer base The team partners with development in supporting early adopters and new customers It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise It an opportunity to work with Cloud and On Premise customers This work includes

Work directly with Customers for
Advising on complex use of Oracle products
Resolving highly complex and mission-critical issues
Manage highly complex and critical customer issues
Serve as Situation Manager on highly sensitive issues
Consult with Management in directing resolution of critical Customer situations

Knowledge gain and sharing - achieve knowledge transfer with teammates through
Development and delivery of formal team training sessions
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles

Operations Management
Analyze work load, determine best practices and implement changes to improve Productivity
Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc

Participate and drive initiatives that
Improve overall product and documentation quality
New products/releases testing and Support Readiness
Beta programs
Customer service improvement

Note This role may need you to work on weekends and multiple shifts on rotation basis

Position is for a Technical Support Professional with a functional background in Human Capital Management especially Recruitment Reports to the Manager of Support Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident

Has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge
HCM Product Suite knowledge is mandatory
Knowledge and/or expertise on atleast one or more modules - Core HR, Oracle Benefits, Self Service/Talent/Performance Management, Recruiting Solutions, HR Security/Admin, Time and Labour (OTL), Learning management/iLearning

Education & Experience

## Academics

1 BTech, or MTech in Engineer
2 MCA or MSc (Maths/Physics/Chemistry) with work experience in working with business applications
3 PGDBM/MBA (HR/Operations/Systems) is a plus
4 Practical working knowledge of Oracle or PSFT HCM Suite

Working Experience
1 Prior working experience in providing Technical Customer Support
2 4 years relevant working experience (preferably 2 years working with Oracle/PeopleSoft products)
3 Experience in one of the following areas is seen as an advantage
- XML
- Java, J2EE and Oracle ADF
- SOA and Web Services

Functional/Technical Knowledge & Skills

Excellent analytical and problem solving skills
Strong understanding of ERP product(s), particularly in Human Capital Management
Functional/Technical background in assigned product area (ie,HCM) and exposure to associated systems and software
Technical skills in RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
Experience in filtering and updating complex technical knowledge for use in problem resolution

Customer & Industry Knowledge

Excellent track record in providing outstanding and unparalleled customer service
Ability to handle difficult or sensitive situations with diplomacy and tact

Personal Attributes

Strong time management skills
Strong written and verbal English communication skills; multi-lingual a plus
Excellent organization and prioritization skills
Ability to work efficiently and independently; project management skills a plus
Ability to thoroughly carry out, review, and report on all aspects of work
Ability to act as a role model to others sets an example of integrity, ethical behavior and professionalism for others to follow
Works effectively with international team members to provide seamless
service to customers
Excellent decision making skills
Commitment to process improvement

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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