• Fusion BI Senior Technical Support Engineer Jobs in Romania - 25721224

  • Romania

Job Description:

Fusion BI Senior Technical Support Engineer - 19001LK8

Preferred Qualifications

Fusion Applications Support Engineer BI Area

Oracle Software Support is extending a new advance team to investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc The team will partner with development to add value in the design phase It is a unique opportunity to not only define how Oracle Software Support will support Fusion products, but also shape the product to benefit customers If you are excited by the notion of being able to define a group from the beginning and shape our collective future then this is the place to be The position is for the Fusion Applications Technologies team, focus area BI, Toolkit and Spaces


As a Senior Support Engineer, you will be the technical interface to customers and last point of contact when they seek assistance
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the releases
You will be expected to master complex technical issues in different business areas and have the ability to suggest and/or create diagnostics and troubleshooting tools
You will be expected to be able to communicate clearly, both written and verbally, with end users, consultants, developers etc
Maintain documentations for all business intelligence processes Write and maintain user documentation and learning resources
You should manage the assigned tasks in an efficient manner, based on their priority


A technical degree ie, BS Computer Science/Management Information Systems/Science or proven professional/ technical experience
Previous technical experience with
OBIEE, OBIA, BI Publisher or similar BI tools
ETL ETL Tools such as Informatica or ODI
SQL/PL-SQL (Skilled at writing and tuning is a plus)
XML is a plus
Application Server Architecture concepts
Concepts of Clustering and Concepts of Web Server
WebLogic Server is a plus
Security LDAP Servers is a plus Any 3rd party LDAP servers or Oracle products such as OIM/OAM
Any experience with ERP Products is a plus (HCM/HR Systems, CRM, FIN, PRJ, PRC, SCM with emphasis on BI preferably)
Experience with Software As A Service products is a plus

Business skills
Excellent communication skills Able to communicate very well both technically and functionally in highly escalated situations
Self-starter, works well unsupervised or with limited supervision
English proficiency
Time management skills
Willingness to learn
Strong organizational and multitasking skills with the ability to balance competing priorities

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Location Romania

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 22nd Jul 2020

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