• Functional Support Analyst - Fusion ERP Jobs in Mexico - 23852785

  • Mexico

Job Description:

Functional Support Analyst - Fusion ERP - 19001BB5

Preferred Qualifications

Position Overview

Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases

The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident

The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise It an opportunity to work with Cloud and On Premise customers This work includes

Work directly with Customers for

Advising on complex use of Oracle products

Resolving highly complex and mission-critical issues

Manage highly complex and critical customer issues

Serve as Situation Manager on highly sensitive issues

Consult with Management in directing resolution of critical Customer situations

Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

Formal mentoring for promoting the technical and professional development of others

Creation/review of Knowledge Articles


Must have Skills

6 years of experience in Implementation, support or upgrade of Oracle EBS suite of products with atleast 1 implementation experience on SaaS Supply Chain Planning products Manufacturing Cloud Service, Cost management, embedded enterprise quality management and analytics

Experience in Release 1213x / 122x Oracle Advanced Supply chain Management

Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or having equivalent knowledge

Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution

Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

Conduct training and knowledge sharing sessions

Excellent verbal and written skills in English and Spanish

Knowledge of Portuguese would be consider a plus

Nice to have Skills

0 to 2 years of experience in Implementation, support or upgrade of Oracle SaaS Supply Chain Manufacturing Cloud, Cost Management

Hands-on Configuration experience on atleast one or more modules

Fusion Procurement Cloud,

Fusion Order Management Cloud,

Fusion Planning Central

Should have good knowledge on Fusion Cloud architecture, setup manager and activities

Knowledge of FBDI and OTBI reports development

Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications

Should have knowledge of LAD localizations

Knowledge on Security setup would an added advantage

Experience in one of the following areas is seen as an advantage



Java, J2EE and Oracle ADF

SOA and Web Services


Exhibit effective analytical skills & organizational skills

Good command over spoken & written English

Interact directly with customers and follows through on all assignments and takes ownership of customer issues

Seeks innovative ways to improve the process of delivering solutions to customers

Strong written and verbal English communication skills; multi-lingual a plus

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis

Education & Experience


BS (Computer Science) or equivalent preferred

Other qualifications with adequate experience maybe considered

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Support

Location MX-MX,Mexico-Guadalajara/Zapopan

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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