• Functional Analyst for Service Now and ITSM processes Jobs in Bangalore,India

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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy If you are looking for big, global challenges, Information Systems (IS) is the place to be ABBs portfolio includes some of the most advanced power and productivity products and systems in the world If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world The core responsibility of the IS Functional Analyst (ITSM Tools) is to liaise with the stakeholders and business process managers to understand their requirements and translate these requirements into functional specifications

Your responsibilities Be responsible for understanding the business processes in detail and applying this knowledge to shape and align IS solutions and their delivery
Assist in the installation, management, maintenance, and optimization of internal and cross-functional processes related to IS Services
Translate requirements from projects and changes into functional specifications for internal and external delivery parties
Create and maintain the Business Blueprint (BBEM - detailed process description and requirements document)
Collaborate with IS Business Engagement Manager, IS Service Managers, IS Application Manager to estimate the effort for IS solutions/services development, change requests and releases
Provide guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility
Develop acceptance criteria for projects, test plans and test cases
Perform final validation of solution before submission to requester to run the User Acceptance Test
Support the Run organization in the incident and problem resolution when functional verification is required
Living ABBs core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background Degree in software engineering, computer systems, or similar
ServiceNow Systems Administrator certification required
ITIL V4 foundation certification required
At least 5 years of experience working as Functional / Business Analyst in the ITSM Tools
Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications
Demonstrated experience in working collaboratively in geographically dispersed team
Strong competence in spoken and written English is a must

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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