• Roorkee
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

FOA at Sarovar Hotels Pvt Ltd Job Description

JOB DESCRIPTION Front Office Assistant 1 Job Position Front Office Supervisor 3 Responsible To

Assistant Front Office Manager / Front Office Manager 4 Job Definition

To attend to guests courteously and deal promptly with their requests and queries

5 Duties and Responsibilities

a To have detailed information about the Hotel , city as well as the competition To have detailed information regarding arrivals and room requirements To have up to date information on daily room occupancy

d To check on VIP reservations , complete their pre - registration formalities and extend to them the regular courtesies To allocate rooms to all arriving guests

f To maintain up - to date information on room rates , current promotions , offers and packages

g To maintain all guest folios in the manner instructed and type out necessary guest details into the system To co - ordinate with housekeeping for clearing of rooms

i To prepare , understand and communicate all relevant daily , weekly and monthly reports and statistics

j To maintain and settle the guest ledger rendering accountability for the days transactions To encash foreign exchange as per regulations To maintain guest lockers for safe custody To handle all incoming telephone calls as per standards instructed To maintain a physical count of all room keys in each shift

o To ensure that all check - ins and check - outs are handled smoothly without unnecessary delay or discomfort to any guest

p To ensure that proper records are maintained for all telephone calls from the rooms To ensure that all transactions are supported with vouchers To ensure accurate cash handover To give proper and complete handover to the next shift To handle all guests without bias or prejudice To follow the house rules and policies laid down by the management To adhere to strict grooming and hygiene standards

w To consciously and continuously strive to better his / her skills and increase his / her knowledge

In addition to the above mentioned duties and job functions , any other assignment given on an occasional basis or daily basis by the immediate superior or the management

Job Requirements

1 Good Communication skill
2 Good knowledge about Front Desk
3 Knowledge of IDS Software
4 8 - 1 year Exp

Profile Summary:

Employment Type : Full Time
Industry : Aviation / Airline
Salary : Not Disclosed
Deadline : 04th Mar 2020

Key Skills:

Company Profile:

Sarovar Hotels Pvt ltd
Sarovar Hotels Pvt ltd

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