• Front Office Executive Jobs in Kolkata,India

  • Hotel Deepti Courtyard

Job Description:

  • Perform all check-in and check-out tasks

  • Manage online and phone reservations

  • Inform customers about payment methods and verify their credit card data

  • Register guests collecting necessary information (like contact details and exact dates of their stay)

  • Welcome guests upon their arrival and assign rooms

  • Provide information about our hotel, available rooms, rates and amenities

  • Respond to clients’ complaints in a timely and professional manner

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

  • Upsell additional facilities and services, when appropriate

  • Maintain updated records of bookings and payments

  • Respond to online reviews/feedback
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Hotel/Travel/Tourism/Airlines/Hospitality
    Functional Area : Front Office Staff/Secretarial/Computer Operator
    Role : Front Office,Receptionists
    Salary : Rs 1.00 - 1.20 Lacs p.a.
    Deadline : 14th Mar 2020

    Key Skills:

    Company Profile:

    Hotel Deepti Courtyard
    We are a newly renovated hotel with a presence of over 25 years in the city Having been one of the preferred destinations in Rourkela for many guests over the years, we have developed a strong network of corporate clients who confide in us for our unique spirit of hospitality We understand that true luxury means quality time well spent We are looking for a Front Desk Executive to serve as our guests first point of contact and manage all aspects of their accommodation He/She should be able to register guests, manage reservations and provide information about rooms, rates and amenities, ultimately creating a pleasant and memorable stay for our guests So, if you have a knack for customer service and work experience in the hotel industry, wed like to meet you

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