• Front Office Executive Jobs in Indore,India - 25346210

  • Sheraton
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Job Summary

Answer, record, and process all guest calls, requests, questions, or concerns Contact appropriate individual or department to resolve guest call, request, or problem Follow up and ensure that any outstanding requests are resolved Advise guest of any messages received Verify and adjust billing Operate telephone switchboard station Monitor busy or unanswered lines, check back with callers on hold to update status, take messages Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service providers customer support line Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation Supply guests with directions and property information Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships; support team to reach common goals Ensure adherence to quality standards Enter and locate information using computers/ POS systems Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors

Job Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes, document exceptions Secure payment prior to issuing room key, verify/adjust billing Compile and review daily reports/logs/contingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests, contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types, vouchers, paid-outs, and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations and follow all Accounting procedures Notify Loss Prevention/Security of any guest reports of theft

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Ensure adherence to quality standards Enter and locate information using computers/POS systems Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

,

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 07th Jun 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status