• Front Office Associate Jobs in Pune,India - 25346168

  • Westin Hotel
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:


Job Category Rooms and Guest Services Operations
Location The Westin Pune Koregaon Park, S No 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests Secure payment; activate/reissue room keys Ensure rates match market codes, document exceptions Verify/adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports, contingency lists, and credit card authorization reports Supply guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction Arrange transportation for guests/visitors Count and secure bank at beginning and end of shift Cash guests checks, process all payment types, vouchers, paid-outs, charges, and provide change Notify Security of any reports of theft

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws,

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 07th Jun 2020

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