• Front Office Associate Jobs in Chennai,India - 25284457

  • Freelancer MD Qayyum Raza Hiring For Hilton Hotels & Resorts,
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:



  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay

  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis

  • Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality

  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently

  • Document accurately all internal and guest messages Distribute according to specified Hotel procedure

  • Assist, as required calls for reservations following hotel standard Ensure accurate, up to date information is given

  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills

  • Control room inventory and assign room per guest needs

  • Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides

  • Ensure to handle the luggage in a courteous and efficient manner

  • Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times

  • Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms

  • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner

  • Possess knowledge of the Fire and Emergency procedures of the hotel

  • Responsible and accountable for the loading and unloading of guest luggage from guest cars

  • Accept and monitor luggage for safekeeping or storage in the office according to established procedures

  • Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner

  • Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airports commitment to customers

  • Responsible for providing courteous and competent services to the guests

  • Take responsibility to ensure all required tasks are completed accurately and within given time frames

  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required

  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization

  • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals

  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company

  • Any other reasonable request within your range of competence as required by your Hotel Management

  • Strictly follow up hotel accounting policy and procedures

  • Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager This would be over and above regular stipulated responsibilities and duties

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Rs 4.5 - 12 Lakh/Yr
Deadline : 01st Jun 2020

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