• Front Office Assistant Jobs in Faridabad,India - 25125917

  • Fortis Healthcare Ltd

Job Description:

New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients

Completion of corporate documentations & Escorting to their respective wards

Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding, Staff Admission, Staff Dependants, Beas, VIP pt

Issue Calling Code to the pt attendants so that they can call out side from the hospital

Counseling and Admissions (including Upgrade Surgeries)

Visitor passes Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader

Doctor change request in case pt need to shift in another specialty Up gradation of Remarks for any kind of message

Guest queries & Room Booking for expected admissions for next few days

Follow up for daily payable report while issuing the temp Passes and updating the remarks

Handling Billing queries for routine pt attendants

Taking request from Nursing Station or from the attendants for the particulars & Address Change Request

Informing attendants (by announcement / calls on cells

Request for Package Detail (Reimbursement request) in case pt is Govt Employee and required package breakup

Cash Collection / Refunds Issuance of Receipts against deposits

Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)

Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill So that they will clear the dues and take final clearance

Appointment, admission and discharge of patients Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers

Registration Complete the registration process in a timely and accurate manner

Cashiering Submit deposited cash/ cheque/ drafts/ credit slips to finance Hold Responsibility for short cash, fake currency and opening and closing of shift

MIS Maintain and generate process related data as and when required by the HOD

Preventive Health Check Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience

TPA Provide a seamless and trouble free experience in getting cashless treatment Follow up with various TPAs/ corporates about status of payment Update patients and doctors about status of authorization

Provide patients with information regarding advised investigations and procedures

Assist and direct patients that have come in for health check up

Manage and record time spent by patient as mentioned in the standard operating procedure

Co-ordinate for timely delivery of the report at the designated counter

Maintain service standards as specified in the standard operating procedure

Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis

Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports

Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface

Proactively distribute feedback forms and seek suggestions from patients/attendants

Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile

Effectively utilize all communication systems

Adhere and contribute to cordial inter and intra team relations

Complete any other ad-hoc task assigned by the concerned superior

Any other task assigned by the HOD and the Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare
Functional Area : Doctors/Nurses/Medical Professional
Role : Admin Services/Medical Facilities
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

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