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  • 0 - 3 Years
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Job Description:

Front Office Agent

Primary Location United States-Sonoma-The Fairmont Sonoma Mission Inn & Spa

Employee Status Regular

Front Office Agent

First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels & Resorts As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of Turning moments into memories for our guests

Hotel Overview Fairmont Sonoma Mission Inn & Spa is the ultimate elegant oasis, blessed by natural mineral hot springs in the Sonoma Valley An idyllic, world famous wine growing region abundant with local products, our resort is designed to exude the California Wine Country experience

Summary of Responsibilities
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following

To greet, welcome and farewell guests pleasantly and professionally

To complete the registration process by accurately verifying, inputting, and retrieving information

To promptly answer the telephone and respond to all guests inquiries with accurate information

To be familiar with SMI, all the facilities and services offered

To be timely, accurate and courteous during all interaction with guests

To maintain current and correct posting of all charges

To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, provide guests with a positive experience/solution

To be knowledgeable regarding all guestrooms and suites

To do each Front Desk procedure accurately, consistently and completely

To become familiar with daily events, times and locations within the hotel

To become knowledgeable of hotel outlets and services offered to include hours of operation

To work closely with bell staff to ensure smooth arrival and departure of guests

To keep uniform neat and clean and be well groomed in accordance with SMI policy

To be punctual and have excellent attendance

To be safety conscious

To take good care of hotel and guest property

To perform cashier audit completely and accurately

To adhere to cash activity and house bank agreement

To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner

Other duties as assigned


Proficient in the English language (verbal & written), second language is an asset

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous customer related experience an asset

Previous PMS experience an asset

Computer literate in Microsoft Window applications an asset

Must be able to type 25 words per minute

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Hospitality Diploma is an asset

Must be flexible in terms of working hours

Must have the ability to handle cash effectively and accurately

Physical Aspects of Position
Physical aspects of the position include but are not limited to the following

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements Must be eligible to work in the United States

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer EOE/M/F/V/D

Job Level Colleague

Schedule Full-time

Shift Rotating / Shift Work

Travel No

Job Number SMI02044

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 15th Feb 2020

Key Skills:

Company Profile:

Fairmont Hotels & Resortsarfix

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