• Front Office Agent Jobs in Dubai

  • Dubai
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Front Office Agent (in English)

Front Desk Agent

The overall scope of the job includes of providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinskis DNA values in order to encourage sales and maximize guest satisfaction

Kempinski Hotel and Residences Palm Jumeirah

Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubais most sought-after areas, a stay here means being immersed in luxury It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory It combines four Food and Beverage outlets and private beach

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards
Upon check in, register guest and assign rooms Accommodate special requests whenever possible If needed, assist guests in completing the registration cards Use suggestive selling techniques to sell rooms and to promote other services of the hotel Verify the guests method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
Upon departure of guests, process the guest check out procedures Inquire for last minute charges Receive payment from guests Settle the guest account and give copy of the invoice
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures At the end of shift, balance their cash float
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities
Possess a working knowledge of the room reservation procedures
Maintain the neatness of his/her working area
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Desired Skills & Qualifications

Minimum 2 years in luxury hotel experience
Brief knowledge of hotel operations & computer systems
Knowledge of Opera & Micros
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
Excellent written and verbal communication skills
Excellent organizational and time management skills
Applies a professional, confidential and ethical approach at all times

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service We pride ourselves on delivering a beautiful performance for each and every one of our guests And for our employees, we provide a stage on which they can flourish and realise their full potential

Embrace an experience as individual as you are!

Organization Kempinski Hotels

Location Kempinski Hotel & Residences Palm Jumeirah - Dubai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Hotel/Restaurant
Role : Food & Beverage
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:


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