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Job Description:

Front Desk Supervisor

Primary Location United States-Dallas-The Fairmont Dallas

Employee Status Regular

Front Desk Supervisor

As Front Office Supervisor, you will be an ambassador for an exceptional guest experience, where your passion for service will inspire your team and make our guests feel valued The Front Office Supervisor is primarily responsible for supervising all the Front Desk Agents while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly The Front Office Supervisor will be the main point of contact for the Front Desk and all other operating departments, such as Housekeeping and Engineering

Hotel Overview

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space For over fifty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories

Summary of Responsibilities
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Lead and supervise the Front Desk team while ensuring all service standards are followed

Handle guest concerns and react quickly, logging and notifying proper departments

Attend regularly scheduled departmental meeting

Assist in managing the departmental budget and scheduling Colleagues accordingly

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Previous leadership experience in front office preferred

Previous Property Management System experience required

Computer literate in Microsoft Window applications preferred

Must be able to type 25 words per minute

University/College degree in a related discipline an asset

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending stairs and ramps

Visa Requirements Must be able to provide proof of eligibility to work in the United States

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Management / Supervisory

Schedule Full-time

Shift Rotating / Shift Work

Travel No

Job Number DAL01286

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : HR / Administration / IR
Role : Civil
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
Fairmont Hotels & Resortsarfix

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