• Front Counter Parts Warehouse Jobs in United States Of America

  • Cummins Engine, Inc.
  • United States Of America, Usa

Job Description:

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment Our employees develop their careers through the challenges only a diverse, global innovator can promise This is a collaborative culture where thinking beyond your desk is more than part of the job It is the job

This is what we call Working Right

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service Our employees are dedicated to delivering the Best Every Time, Every Day with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers Crucial to accomplishing this is the energy and commitment of Cummins employees to the company

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of then this is where you need to be

Extraordinary Technology Requires Extraordinary Parts Technician!

Our Distribution business delivers reliable, durable, high performing products for our global partners You are key to our customers success Working with industry leading technology and diagnostic tools, youll deliver solutions that build your knowledge base and fuel your career

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time This is a customer facing positon requiring excellent customer service skills

Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline

Act as the single-point-of-contact to Cummins customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process

Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement

Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process

Maintain accurate records of all internal and external interactions in the appropriate database/system

Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation

Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System

Knowledge of Quality Management Systems

Support Supervisor with hosting customer visits at local facility

Prepare and distribute standard and customized internal and customer reports

Understand Customer Order Management policies, procedures and metrics

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization

Participate in/lead process improvement projects

Qualifications

Skills

Bilingual (English/Spanish) Preferred

Drives results - Consistently achieving results, even under tough circumstances

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:

Company
Cummins Engine, Inc





Website



Industry



Company Turnover
10000 10000+ Crores



Company Size
10001 10001+ Employees

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