• Fraud Analyst Support Services - Regional Authorization Centre Jobs in Chennai,India - 25529336

  • Standard Chartered Bank Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

JOB PURPOSE

Minimise fraud losses for Cards /Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down

KEY RESPONSIBILITIES

Working in a 24 hours centre for Fraud Control and Authorisations, Chennai/Bangalore

Ensure orderly filing of relevant documents/reports reviewed

Review Risk reports generated

Timely review of TMX alerts and closure as appropriate

Timely blocking of Online Banking ID for suspicious fraudulent activity

Timely confirmation of suspicious transactions, and unblocking of ITB

Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern

Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service

Timely communication of key information and trends to Supervisor / Top Management

Actioning of all related processes within mandated timeframes

Report reviews, customer call backs

Report generation

Maintenance and archival of all department documents

Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank

Profitability by implementing fraud control measures

The Fraud Control and Authorisation function requires an ability to make quick on- the spot decisions, so as to ensure a balance between risk and customer service is an on-line situation

A good understanding of systems / procedures

An understanding of the risk involved in various transaction types and account holder profiles

KEY RELATIONSHIPS

Internal

Providing support to the Fraud Control unit by monitoring of suspicious transactions and transactions originating from High Risk Countries and Suspected point of compromise

Coordination with Phone Banking Unit & Branches

External

Customers

Other Banks

FRM Teams

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 27th Jun 2020

Key Skills:

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